Shipping & Returns
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Our Terms of Service are very easy. By placing an order you agree that you have read and accept these terms.
Typically, in stock orders ship same or next business day. We keep anywhere from 7000 to 10000 flower girl dresses in stock at all times All in stock items are shipped via ground USPS. Your product information page will tell you the typical shipping time for each product. Please allow two weeks for your items to arrive with ground shipping before sending inquiry. Please give yourself plenty of time before your event when placing your order. Orders may not be canceled before 30 business days. Large orders may take up to 30 days to ship. We recommend placing all dresses for the same wedding party at the same time so we can best match dye lot. Should you not receive your item due to a postal issue we will attempt to reship your order. (For example: Your tracking number shows an item is scanned at a sorting facility and then there is no further information for several days. This happens rarely, but has happened and you can be assured we will reship your items) We can not be responsible for the delivery time in cases of slow post, but contact us if your tracking number seems slow. We will help in finding information and getting your order completed to you. All items must be shipped to the billing address on the credit card. Absolutely no exceptions! Separate shipping addresses may be used for repeat customers only with prior approval. If you are a return customer and wish to use a separate shipping address please also note it in the comments box. A 3 dollar charge is applied to all orders that request signature confirmation or have a different delivery addresses.
Shipping & Handling Rates for the 48 U.S. Contiguous States -- Does not apply during Free Shipping promotion.
* A shipping fee will be applied to returns on any items bought during our seasonal 'free shipping' promotions. You must use this chart to calculate your shipping charge. Remember: Express requests may still take amount of time needed to process. We do not ship on weekends. Shipping & Handling Rates for Canada
Shipping & Handling Rates for International Orders
We ship only to the following countries: Australia, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, U.S. Virgin Islands
If you have any other questions feel free to contact us at sales@sugarglam.com |
Return merchandise must meet the following guidelines:
You must write your name clearly on the outside of the box or it will not be accepted.
We do not accept any items once the delivery date has passed 7 days. You must fill out an RMA and ship your item back within 7 days from the time you received your package. We accept back all qualifying dresses for refund minus a 15 percent restocking fee. Shipping fees are not refundable.
1. To request a Return Merchandise Authorization number (RMA) you must fill out the RMA by logging into your account within 3 days of receiving your order. Do not ship a package without receiving a return confirmation and approval email. These are 2 emails. We will not accept a package if we do not have an rma.
2. Returns made for refunds are made at the customer expense.
3. Express orders are not eligible for return under any circumstances.
3. Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.
All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 7 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale .
Headpieces, tiaras, and undergarments, or sale items may not be returned or exchanged
4. Please inspect your order as soon as you receive it. We do not accept back damaged or stained goods for any reason. If you feel your item was received damaged or stained contact us through email within 24 hours from the time you receive your package. We will replace your order free of charge. If you do not contact us immediately we will not accept your return/p>
5. Items may not be refused once they are ordered. Refused orders will forfeit the buyer credit and will be reshipped to the buyer at an additional charge to the buyer.
6. Orders can not be cancelled once they are ordered. You must receive the order and proceed with a return.
The way we handle returns allows us to guarantee the lowest possible prices available to you online. Please keep in mind that we provide our customers with the promise that their items are new directly from the manufacturer. As a buyer we do not want to order dresses for a special occasion that have been used and possibly washed several times before we receive it. By keeping our return policy fast and fresh we guarantee your items arrive to you in the best quality.Copyright: Sugar Glam reserves the right to all images and articles as property of sugarglam.com
Charge backs: We take credit card fraud very seriously. If you do not have authorization to usa a credit card do not purchase from our store. We will prosecute with both federal and local authorities. Any charge backs filed due to failure to read our policy or a break in the service agreement will be disputed with the credit card company and reported to the credit reporting agency. Additionally, all charge backs filed falsely as decided after the credit card company investigation will be administered an additional $30 fee. All fees and losses to sugarglam will be forwarded to collections. SugarGlam reserves the right to deem all or any sales final.
Stock Photos: Nearly all garments are shown as stock photos. All items may vary slightly in dye lots, embellishments, ribbons, or other styles as per the manufacturer. We are not responsible for these variations and customer acknowledges that stock photos may not be exact.
