Customer Service

Our Terms of Service are very easy. By placing an order you agree that you have read and accept these terms.

Typically, in stock orders ship same or next business day. We keep anywhere from 7000 to 10000 flower girl dresses in stock at all times

All in stock items are shipped via ground USPS. Please read your product information page carefully. The processing time that is takes before your dress will ship is listed there. Your product information page will tell you the typical shipping time for each product. Please allow two weeks for your items to arrive with ground shipping before sending inquiry. Please give yourself plenty of time before your event when placing your order. Orders may not be canceled before 30 business days.

Should you not receive your item due to a postal issue we will attempt to reship your order. (For example: Your tracking number shows an item is scanned at a sorting facility and then there is no further information for several days. This happens rarely, but has happened and you can be assured we will reship your items) We can not be responsible for the delivery time in cases of slow post, but contact us if your tracking number seems slow. We will help in finding information and getting your order completed to you.

All items must be shipped to the billing address on the credit card. Absolutely no exceptions! Separate shipping addresses may be used for repeat customers only with prior approval. If you are a return customer and wish to use a separate shipping address please also note it in the comments box. A 3 dollar charge is applied to all orders that request signature confirmation or have a different delivery addresses.

Shipping & Handling Rates for the 48 U.S. Contiguous States -- Does not apply during Free Shipping promotion.
One address per order. All orders are shipped via ground and charged ground unless otherwise requested. If you want priority or next day you must request it at the time of your order. Shipping fees reflect the method by which we ship. We are not responsible for carrier delivery time. Any express delivery request still takes the normal processing time.

Shipping & Handling Rates for Canada
One address per order. Canadian shipping times vary.

Shipping & Handling Rates for International Orders
One address per order.
May take 1-2 weeks to ship depending on the customs office.

Our Terms of Service are very easy. By placing an order you agree that you have read and accept these terms.

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In order to make a return or exchange you must fill out and RMA (return merchandise authorization) form. You can find this form by logging into your account. Click the link that says (1) View the Orders I have made . Click the (2) View button to see your order details. Here you will see your order details. Click the line (3) Need to Exchange or Return this Product?

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Returns:

Return merchandise must meet the following guidelines:

We do not accept any items once the delivery date has passed 7 days. You must fill out an RMA and ship your item back within 7 days from the time you received your package. We accept back all qualifying dresses for refund minus a 15 percent restocking fee. Shipping fees are not refundable.

1. To request a Return Merchandise Authorization number (RMA) you must fill out the RMA by logging into your account within 7 days of receiving your order. Do not ship a package without receiving a return confirmation and approval email. These are 2 emails. We will not accept a package if we do not have an rma.

2. Returns made for refunds are made at the customer expense.

3. Express orders are not eligible for return under any circumstances.

4. Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.

All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 7 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale .

Headpieces, tiaras, and undergarments, or sale items may not be returned or exchanged. Sealed packages may not be opened. We do not accept exchanges or returns on any individual items over $80. These are typically ordered specially for you. Please read your product description information. These items will be labeled in the product return tab for clarity.

4. Please inspect your order as soon as you receive it. We do not accept back damaged or stained goods for any reason. If you feel your item was received damaged or stained contact us through email within 24 hours from the time you receive your package. We will replace your order free of charge. If you do not contact us immediately we will not accept your return

5. Items may not be refused once they are ordered. Refused orders will forfeit the buyer credit and will be reshipped to the buyer at an additional charge to the buyer.

6. Orders can not be cancelled once they are ordered. You must receive the order and proceed with a return.

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Exchanges:

Exchange merchandise must meet the following guidelines

We do not accept any items once the delivery date has passed 7 days. You must fill out an RMA and ship your item back within 7 days from the time you received your package. We accept back all qualifying dresses for refund minus a 15 percent restocking fee. Shipping fees are not refundable.

1. To request a Return Merchandise Authorization number (RMA) you must fill out the RMA by logging into your account within 7 days of receiving your order. Do not ship a package without receiving a return confirmation and approval email. These are 2 emails. We will not accept a package if we do not have an rma.

2. Please wait for a verification email to ensure the item you request is available and if so by your requested time. It is possible items can be back ordered or unavailable so we need to confirm your exchange request before shipping your item back to us.

3. We offer a return label of all items that are being exchanged. Once your exchange request is accepted we will email you a shipping label that you can print an attach to your package. This label must be used within 48 hours. You do not have to use the label, however, any other method of return must be made at the customer expense.

4. Express orders are not eligible for exchange under any circumstances.

5. Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.

All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 7 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale .

Headpieces, tiaras, and undergarments, or sale items may not be returned or exchanged. Sealed packages may not be opened. We do not accept exchanges or returns on any individual items over $80. These are typically ordered specially for you. Please read your product descrition information. These items will be labeled in the product return tab for clarity.

Please inspect your order as soon as you receive it. We do not accept back damaged or stained goods for any reason. If you feel your item was received damaged or stained contact us through email within 24 hours from the time you receive your package. We will replace your order free of charge. If you do not contact us immediately we will not accept it for exchange

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The way we handle returns allows us to guarantee the lowest possible prices available to you online. Please keep in mind that we provide our customers with the promise that their items are new directly from the manufacturer. As a buyer we do not want to order dresses for a special occasion that have been used and possibly washed several times before we receive it. By keeping our return policy fast and fresh we guarantee your items arrive to you in the best quality.

About Us

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Sugar Glam is a fashion store located in Naugatuck, CT. We offer mail order services specializing in formal wear for children and women. We keep most of our items in stock available for fast shipping and pour over item description details for the fullest interactive mail order experience. We have been in business since 2002 and have a strong friendly relationship with the hottest American fashion manufacturers in the industry. Want to see more about us? Hop over to our About Us page.

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Shop with confidence! Why?.... We have been in business for over a decade. We have a huge inventory ready to ship for you! We specialize in American made garments.

Common Questions

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We do have a FAQs page set up for you. Here you can browse the most common questions that customers have when looking through online catalogs.

Visit out FAQs Page Here

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Shop with confidence! Why?.... We have been in business for over a decade. We have a huge inventory ready to ship for you! We specialize in American made garments.