Sugar Glam Return Policy

We hope that you love your order, however, if for any reason you are not satisfied with your garments you can send it back for an exchange or refund less the cost of shipping and a 15% restocking fee. Any oversized ball gowns or sweetsixteen gowns will have a 30% restocking fee. This applies to any garment described as ball gown or sweet sixteen.

Any return request must be made within 3 days of receiveing your order. Before this 3 day time you must notify us to receive a Return Merchandise Authorization number. You can obtain this number by emailing us at sales@sugarglam.com . Once you have requested an rma number you will receive a reply immediately, however, replys may take upto 48 hours. We do not reply on holidays or weekends. If you send an rma request on a Friday please expect a reply the following Monday. We answer EVERY email in the order they are received.

Any requests past this three day time will not be accepted. No acceptions. Any orders sent back to us without an RMA number will not be accepted.

Once an order is placed it can not be canceled.

Exchanges can be made quickly. Please submit an rma for return your original order. Your refund will be processed once the item is received and inspected. You must then place a new order for the item for which you would like to exchange.

Returns must be received in the condition they were received. We inspect garments for damage and quality before they are shipped. We will not accept items that have been washed, worn, damaged, or with the tags removed. If we receive worn or damaged items they will be returned to you and your credit card will be charged the cost of reshipping the items back to you.

Our return policy is set up to ensure the items you receive are new garments direct from the American fashion districts and never worn or used by someone else. We work hard to make this process quick and correct to provide the highest quality service.

For details on shipping prices, what to expect, and how to make sure you get your dress by your event please visit our shipping page.